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Here is our list of the most frequently asked Home Alarm questions
Answers will display under each question:

After Arming my system, how long do I have to leave?
The exit time is programmable. Typically this time is set anywhere from 30 to 60 seconds.
How long do I have to turn the system off after I enter the house?
The entry time is programmable. Typically this is set for anywhere from 15 to 30 seconds. This time starts when the entry point is opened.
How do I arm the system without the motion detector?
Most new systems have a home or stay mode. When you arm the system to the stay or home mode the system automatically bypasses the motion detector allowing free movement around the home. Other systems will automatically bypass interior devices when you arm the system and do not open any of the entry/exit points.
What should I do if I accidentally trigger my system?
Just confidently enter your code at the keypad to silence the siren. If your home is monitored you will need to call your monitoring dispatch center and notify them with your name and pass code.
After accidentally triggering my system my code will not silence the siren.
Most times when this happens we are rushed to silence the siren. This can cause you to enter the code wrong or miss a number. The system waits for a few seconds after an incorrect code is entered before it will accept another code. Wait 5 to 10 seconds and then slowly and confidently enter your code again.
When I attempt to arm my system all I hear is a short beep tone and the system fails to arm.
When this happens typically you have an open protection point. Verify that all doors and windows are closed and there is no movement in the area of your motion detector. You should have a green ready light on the keypad if your system is secure. Invalid user code will also cause the system to respond with a beep and not arm. Insure that the code you are using is a valid code.
All doors and windows are securely closed and there is no movement in the area of my motion detector. I still don't get a green ready light.?
This indicates a possible faulty device or a break in the wire for a particular device. Verify which zone is showing open and double check this point. If you have surface contacts make sure the magnet has not fallen or been broken off. You may need to call for service.
My motion detector triggers the alarm for no apparent reason.
Insure that the detector is not facing directly at windows, heat sources or placed near vents of your heat and air conditioning. Verify that the detector is clean and all holes for mounting and wiring are properly sealed. Keep the detector dusted and clean of cobwebs. You may need to call for service.
How do I reset my smoke detector after it has been triggered?
Most new systems have a reset button on the keypad. Just hold this button down for approximately two seconds. Some systems use the # key as the reset button, some others require a two button combination to accomplish the reset. Consult your owners' manual or contact us with the manufacturer and model number of your system.
Can I change my systems master code?
On most systems the answer is yes, this code is programmable. Consult your owners' manual or contact us for information on performing this task. We will need the manufacturer and model number for your system.
Can I change or enter additional user codes?
Yes, almost all new systems offer multiple codes feature. Consult your owners' manual or contact us for this information. We will need to know the manufacturer and model number for your system.
Can I use VOIP for monitoring my alarm system?

At present we would have to answer this with a no.

There is no security panel manufactured that can guarantee a clean signal is received when using VOIP. Line seizure is a problem as VOIP doesn't seize and release for the alarm system, this means that if your phone is in use the security panel cannot communicate with the central monitoring station.

VOIP is great for reducing your monthly phone bill. Our recommendation is to reduce your existing landline to the very basic, no thrills service. This will guarantee communication to the central station when you need it as well as give you an extra back up phone for other emergencies or in the event of an extended power failure. You will still save money on the long distance advantages of VOIP.

Your other alternative is to use a cellular back-up for your alarm system. The up front cost for this will run you $500.00 to $600.00 dollars and an increase in your monthly monitoring fees. Our experience tells us that you are still better off to maintain a very basic land line phone service.

With the growing use of VOIP the technology will come for security systems to utilize this service. We will update this when we have confirmed a reliable working control panel utilizing VOIP and still provide the security measures we now enjoy.